Refund Policy

Last updated: September 23, 2026

We want your dog to feel the difference. If you're not happy with your Pawvive order, this policy explains how to get your money back.

30-Day Money-Back Guarantee

If you're not satisfied with Pawvive for any reason, contact us within 30 days of delivery and we'll refund the product price of your order. You can do this even if the bottle is opened or empty.

  • Who it covers: first-time customers on their first order (one-time or the first shipment of a subscription). It covers up to 3 bottles per customer.
  • Returns: you don't need to send opened bottles back. If you have unopened bottles, we may ask you to return them before we refund those units.
  • Shipping: original shipping costs can't be refunded unless we sent the wrong item or it arrived damaged.

Subscriptions

  • You can cancel at any time before your next billing date by emailing customersupport@pawvivelab.com or through your account at pawvivelab.com/account. There are no cancellation fees and no minimum commitment.
  • We email you a reminder before each renewal charge.
  • If you're charged for a renewal you meant to cancel, contact us within 14 days of the charge and we'll cancel your subscription. If that order hasn't shipped, we'll refund it in full. If it has shipped, we'll refund it once the unopened product comes back to us.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, leaking or wrong, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, including shipping. You don't need to return anything.

How to Request a Refund

Email customersupport@pawvivelab.com with your order number and the email address you used at checkout. We reply within 1–2 business days. Once your refund is approved, it goes back to your original payment method within 5–10 business days. Your bank may take a little longer to post it.

Customers in the UK, EU and Australia

Nothing in this policy limits your rights under local consumer law.

  • UK/EU: you have the right to cancel your order within 14 days of delivery without giving a reason. For hygiene reasons, this right doesn't apply to bottles you've opened once you receive them. Our 30-day guarantee still covers opened bottles.
  • Australia: our products come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure, you're entitled to a replacement or refund.

Contact

CSE Media LLC (Pawvive) · 2232 Dell Range Blvd Ste 100, Cheyenne, WY 82009 · customersupport@pawvivelab.com